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FAQ
Your questions, our answers: Hotel Der Schütthof in Zell am See

Welcome to the FAQ page of the Hotel Der Schütthof in Zell am See. Here you will find the answers to the most frequently asked questions about your stay.

Reservation & Prices

You are guaranteed to get the best price if you book directly via our website or by calling the hotel. You also benefit from exclusive direct booking advantages such as individual room requests and personal service.

You can pay your hotel bill in cash or with major credit cards (Visa, MasterCard, American Express) and Maestro.

Yes, you can cancel or rebook your reservation free of charge up to a certain date, depending on the rate selected. You can find out the exact conditions during the booking process or in your reservation confirmation.

Our prices are per person and night including all taxes, excluding local tax.

Yes, in the summer season, from May 15 to October 31, all guests receive the Zell am See Kaprun Summer Card. Please note that the summer card is only valid from 15:00 in the high season from July 15 to September 15.

Yes, all public transportation in the entire Salzburger Land can be used free of charge from the day of arrival to the day of departure.

Arrival & Departure

Your room will be available from 15:00 on the day of arrival. Our central reception is located in the Hotel Latini (right next to the Schütthof). We ask our guests to come to the Hotel Latini to check in. Reception is open 24 hours a day. If you would like to arrive earlier, you are very welcome. We will be happy to store your luggage while you start your vacation day. If you arrive after 8 p.m., please let us know.

We ask you to vacate the room by 10:30 am. Late check-out is possible - depending on availability - until 13:00 or 18:00 for an additional charge.

Yes, free parking is available around the hotel, subject to availability. A parking space in the garage costs € 10.00 per day. It is not necessary to reserve a parking space in advance.

Yes, in our underground parking garage.

We are happy to assist our guests in organizing a transfer to the airport. Here are some contacts for cabs that offer airport transportation. TOP Taxi Zell am See Tel.: +43 6542 73232 E-Mail: info@top-taxi.at Taxi Dragan Tel.: +43 664 1077986 E-Mail: office@zellamsee-taxi-dragan.at Taxi Go Alan Tel.: +43 664 4128799 E-Mail: Alantaxi82@hotmail.com

If you are traveling to Zell am See by train, we are happy to offer you a pick-up service from Zell am See train station. Please let us know your exact arrival time at least 24 hours before arrival. The transfer is possible daily from 08:00 to 16:00. Outside of these times, you can reach us easily by cab or local train - get off at the Kitzsteinhornstraße stop.

Rooms & facilities

Single rooms, standard double rooms, superior double rooms and junior suites await you at Hotel Der Schütthof.

Yes, in the entire hotel. Simply connect with "Hotel Schütthof Guests".

Yes, everything is ready for you. If you have any questions, our team will be happy to help.

Yes, we will be happy to prepare it on request.

We will gladly note your room request and will do our best to fulfill it if possible. Please understand, however, that for organizational reasons we cannot confirm room requests in advance.

No, we can provide a fan on request. We recommend opening the window at night, especially in summer when it is very warm.

Yes, dogs are welcome (except in the restaurant and wellness area). There is a surcharge of € 15.00 per day (without food). A blanket and a bowl are available free of charge on request.

Food & drink

The breakfast buffet is available daily from 07:00 to 10:00.

Dinner is served from 18:30 to 20:30 in our restaurant.

Yes, our kitchen team is happy to cater for vegetarians, vegans and allergy sufferers. Please inform us in advance.

Yes, depending on how busy our restaurant is, you are welcome to book breakfast or half board for an additional charge. Please let us know as soon as possible. Alternatively, our in-house à la carte pizzeria is also at your disposal.

Wellness & Spa

Yes, in the Vulcano Spa you will find saunas, steam bath, adventure shower and a relaxation room with a view of the Kitzsteinhorn. Opening hours: daily from 16:00 to 20:00.

A bathrobe is available in your room. We also provide you with a bathing bag with sauna towels for the spa area.

Yes, you can choose from various massages and treatments. You are welcome to browse through our spa folder in advance.

Family & Children

Yes, there is a children's playroom at Hotel Der Schütthof. Our little guests will find a playground in the garden. Various board games can be borrowed. In summer there is also a table tennis table in the garden.

Yes, on request at reception.

Yes, our kitchen team is happy to consider the wishes of our younger guests.

Activities & surroundings

The Zell am See - Kaprun region offers a wide range of excursion options: from natural highlights such as the Krimml Waterfalls, the Grossglockner High Alpine Road or the Kitzsteinhorn Glacier, to culture and city flair in Salzburg or Kitzbühel. Family-friendly destinations such as the high mountain reservoirs, wildlife parks and summer toboggan runs are also within easy reach. You can find all the latest tips, tours and events at our reception and in the digital guest information.

Free admission & discounts at mountain railroads, lidos, Top of Salzburg, high mountain reservoirs, boat trips, museums and much more included when booking from May 15 to October 31. Winter vacation & skiing

Yes, in our in-house ski rental shop you receive a 10% discount on your rental equipment. Ski service is also offered.

The ski bus stop is approx. 5 minutes' walk away. The closest lift to the Schmittenhöhe can be reached on foot in approx. 7 minutes.

The ski and boot room is located in the basement.

Yes, advice from Jürgen from the Zell am See-Kaprun ski school directly in our house.

Yes, ski passes are conveniently available at our reception (keycard deposit € 2.00).

Summer sports

Yes - around Zell am See you will find an excellently developed network of cycle paths for every level. Whether it's a relaxed lake tour, a sporty mountain bike tour or an e-bike excursion - the region offers ideal conditions for all cycling enthusiasts. A special highlight: the famous Tauern Cycle Path leads directly through Zell am See.

No, we do not offer bike rental in the hotel itself. However, you can conveniently park your own bike in our secure bike room. Sockets are available in the bike room for charging e-bikes (please note that batteries may not be charged in the room for fire safety reasons). You will find the following rental points in the immediate vicinity: Fahrrad-Center (right next to the hotel) Kitzsteinhornstraße 1, 5700 Zell am See Tel.: +43 (0) 6542 53151 Sport Bründl Salzachtal Bundesstraße 22, 5700 Zell am See Tel.: +43 (0) 6542 53 0990

Yes, the Zell am See-Kaprun-Saalbach Golf Club with two 18-hole championship courses is just a few minutes' drive from the hotel. Our guests enjoy a 30% green fee discount there. Nestled between the Schmittenhöhe and Kitzsteinhorn, a unique golfing experience in the Alps awaits you. We also offer attractive golf packages with accommodation, pampering board and other extras.

Absolut - Zell am See - Kaprun is a paradise for hiking enthusiasts. Numerous tours of all levels of difficulty start right outside the hotel door - from leisurely walks to challenging summit tours. Our team at reception will be happy to help you choose and provide you with maps, tour tips and up-to-date information. Particularly practical: With the Zell am See-Kaprun summer card, many cable cars can be used free of charge.

Lake Zell is approx. 10 minutes' walk from Hotel Der Schütthof and is a real natural gem. In summer, its excellent water quality is perfect for bathing, swimming, stand-up paddling and boating. There are several lidos and freely accessible bathing areas around the lake - perfect for a refreshing break. Our tip: A walk along the lake promenade or a leisurely boat trip offer unforgettable views of the surrounding mountains.

Sustainability & safety

Sustainability is more than just a buzzword for us - we live it every day. This includes, among other things Conscious use of resources: Towels and bed linen are only changed on request Regional products in the kitchen and spa - for short transport routes and the highest quality Energy-efficient technology such as LED lighting, modern heating systems and e-charging stations Waste avoidance and separation throughout the hotel Digital guest guide instead of printed brochures We also work with regional partners, promote e-mobility and raise our team's awareness of environmental and climate protection.

For us, sustainability not only means environmental protection, but also responsibility towards our employees. We are proud to be a family-friendly employer: with fair working hours, an appreciative team culture and measures to improve the work-life balance. Because only those who feel comfortable can live true hospitality - and that's exactly what you feel every day as our guest.

Please observe escape routes and assembly point according to the escape plan. Do not use the elevator in an emergency.

Yes, in security-relevant areas such as the garage, sports room and reception.

Reception: 9, fire department: 122, ambulance: 144, police: 133, medical emergency: 141, European emergency: 112 Can't find what you're looking for? Our reception team is there for you around the clock: schuetthof@latini.at | Tel.: +43 6542 5422

Not found what you were looking for? Our reception team is there for you around the clock:
schuetthof@latini.at | Tel.: +43 6542 5422